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SiteMap icons not updating in Microsoft Dynamics 365 online



The 2019 Stack Overflow Developer Survey Results Are InCRM Online - Application Ribbon XML don't show complete RibbonDiff definitionsMicrosoft Dynamics CRM on-premises Migration to Microsoft Dynamics CRM OnlineMicrosoft Dynamics CRM Report Authoring Extension - SSDT 2012 - Unable to connect Dynamics 365 onlineError in FetchXML report since Dynamics 365Deploying single files to Dynamics 365 while developing (e.g. web resources)Dynamics 365 : Exporting default customization is not bringing up all the fields including the unmodified onesMicrosoft Dynamics 365 online logsDynamics 365 Online - Error updating opportunity from external batch after v9 updateThe remote name could not be resolved in Dynamics 365 SamplePlugin is not triggering on User Enable/Disable



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0















I am trying to update an icon on a Dynamics 365 online SiteMap so that it differs from the icon selected for the entity found in the solution. I have tried to use the standard CRM solution SiteMap editor as well as the SiteMap editor found in the XRM Toolbox. It is a custom entity and the icon is a .png with the correct sizing.



When I try to update the icon on the sitemap the icon does not change and defaults to the icon specified for the entity in the solution. When I download the XML of the sitemap it points to the correct image (the one I want) as seen in this screenshot:



Correct icon image in SiteMap XML,
Correct icon image in SiteMap XML



However, if I debug the Javascript of the SiteMap we can clearly see that the source points to a different icon. This icon is the one specified for the entity in the solution:



Debugging of Javascript of the element containing the icon
Debugging of Javascript of the element containing the icon



Icon as setting up for an entity in solution
Icon as setting up for an entity in solution



Anyone have any idea or run into the same sort of problem?










share|improve this question
























  • Something is not right. Raise a MS ticket.

    – Arun Vinoth
    Mar 9 at 14:48











  • Thanks i have logged a call but wanted to see if anyone has run into this problem, will give details if/when it is resolved

    – NDevBrad
    Mar 11 at 8:04











  • i know that's very basic and obvious but sometimes we miss that these icons are cached in browser, so have you tried different browsers and hard refresh.

    – Muhammed Saad
    Mar 17 at 8:06











  • Thanks for the suggestion, its obvious but can definitely be missed. Have tried across different users and different browsers though, awaiting a response from MS.

    – NDevBrad
    Mar 18 at 9:08

















0















I am trying to update an icon on a Dynamics 365 online SiteMap so that it differs from the icon selected for the entity found in the solution. I have tried to use the standard CRM solution SiteMap editor as well as the SiteMap editor found in the XRM Toolbox. It is a custom entity and the icon is a .png with the correct sizing.



When I try to update the icon on the sitemap the icon does not change and defaults to the icon specified for the entity in the solution. When I download the XML of the sitemap it points to the correct image (the one I want) as seen in this screenshot:



Correct icon image in SiteMap XML,
Correct icon image in SiteMap XML



However, if I debug the Javascript of the SiteMap we can clearly see that the source points to a different icon. This icon is the one specified for the entity in the solution:



Debugging of Javascript of the element containing the icon
Debugging of Javascript of the element containing the icon



Icon as setting up for an entity in solution
Icon as setting up for an entity in solution



Anyone have any idea or run into the same sort of problem?










share|improve this question
























  • Something is not right. Raise a MS ticket.

    – Arun Vinoth
    Mar 9 at 14:48











  • Thanks i have logged a call but wanted to see if anyone has run into this problem, will give details if/when it is resolved

    – NDevBrad
    Mar 11 at 8:04











  • i know that's very basic and obvious but sometimes we miss that these icons are cached in browser, so have you tried different browsers and hard refresh.

    – Muhammed Saad
    Mar 17 at 8:06











  • Thanks for the suggestion, its obvious but can definitely be missed. Have tried across different users and different browsers though, awaiting a response from MS.

    – NDevBrad
    Mar 18 at 9:08













0












0








0








I am trying to update an icon on a Dynamics 365 online SiteMap so that it differs from the icon selected for the entity found in the solution. I have tried to use the standard CRM solution SiteMap editor as well as the SiteMap editor found in the XRM Toolbox. It is a custom entity and the icon is a .png with the correct sizing.



When I try to update the icon on the sitemap the icon does not change and defaults to the icon specified for the entity in the solution. When I download the XML of the sitemap it points to the correct image (the one I want) as seen in this screenshot:



Correct icon image in SiteMap XML,
Correct icon image in SiteMap XML



However, if I debug the Javascript of the SiteMap we can clearly see that the source points to a different icon. This icon is the one specified for the entity in the solution:



Debugging of Javascript of the element containing the icon
Debugging of Javascript of the element containing the icon



Icon as setting up for an entity in solution
Icon as setting up for an entity in solution



Anyone have any idea or run into the same sort of problem?










share|improve this question
















I am trying to update an icon on a Dynamics 365 online SiteMap so that it differs from the icon selected for the entity found in the solution. I have tried to use the standard CRM solution SiteMap editor as well as the SiteMap editor found in the XRM Toolbox. It is a custom entity and the icon is a .png with the correct sizing.



When I try to update the icon on the sitemap the icon does not change and defaults to the icon specified for the entity in the solution. When I download the XML of the sitemap it points to the correct image (the one I want) as seen in this screenshot:



Correct icon image in SiteMap XML,
Correct icon image in SiteMap XML



However, if I debug the Javascript of the SiteMap we can clearly see that the source points to a different icon. This icon is the one specified for the entity in the solution:



Debugging of Javascript of the element containing the icon
Debugging of Javascript of the element containing the icon



Icon as setting up for an entity in solution
Icon as setting up for an entity in solution



Anyone have any idea or run into the same sort of problem?







dynamics-crm microsoft-dynamics dynamics-365






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Mar 27 at 13:07









Sagar R

587313




587313










asked Mar 8 at 10:52









NDevBradNDevBrad

84




84












  • Something is not right. Raise a MS ticket.

    – Arun Vinoth
    Mar 9 at 14:48











  • Thanks i have logged a call but wanted to see if anyone has run into this problem, will give details if/when it is resolved

    – NDevBrad
    Mar 11 at 8:04











  • i know that's very basic and obvious but sometimes we miss that these icons are cached in browser, so have you tried different browsers and hard refresh.

    – Muhammed Saad
    Mar 17 at 8:06











  • Thanks for the suggestion, its obvious but can definitely be missed. Have tried across different users and different browsers though, awaiting a response from MS.

    – NDevBrad
    Mar 18 at 9:08

















  • Something is not right. Raise a MS ticket.

    – Arun Vinoth
    Mar 9 at 14:48











  • Thanks i have logged a call but wanted to see if anyone has run into this problem, will give details if/when it is resolved

    – NDevBrad
    Mar 11 at 8:04











  • i know that's very basic and obvious but sometimes we miss that these icons are cached in browser, so have you tried different browsers and hard refresh.

    – Muhammed Saad
    Mar 17 at 8:06











  • Thanks for the suggestion, its obvious but can definitely be missed. Have tried across different users and different browsers though, awaiting a response from MS.

    – NDevBrad
    Mar 18 at 9:08
















Something is not right. Raise a MS ticket.

– Arun Vinoth
Mar 9 at 14:48





Something is not right. Raise a MS ticket.

– Arun Vinoth
Mar 9 at 14:48













Thanks i have logged a call but wanted to see if anyone has run into this problem, will give details if/when it is resolved

– NDevBrad
Mar 11 at 8:04





Thanks i have logged a call but wanted to see if anyone has run into this problem, will give details if/when it is resolved

– NDevBrad
Mar 11 at 8:04













i know that's very basic and obvious but sometimes we miss that these icons are cached in browser, so have you tried different browsers and hard refresh.

– Muhammed Saad
Mar 17 at 8:06





i know that's very basic and obvious but sometimes we miss that these icons are cached in browser, so have you tried different browsers and hard refresh.

– Muhammed Saad
Mar 17 at 8:06













Thanks for the suggestion, its obvious but can definitely be missed. Have tried across different users and different browsers though, awaiting a response from MS.

– NDevBrad
Mar 18 at 9:08





Thanks for the suggestion, its obvious but can definitely be missed. Have tried across different users and different browsers though, awaiting a response from MS.

– NDevBrad
Mar 18 at 9:08












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